ICO 99.999% Uptime
enter your email to sign up to our newsletter

Customer Testimonial

Matt Crombie – Idrawfast
“You guys are a refreshing change from other companies we have dealt with in the past. Everything has been done quickly. Pleasure dealing with all of you there & would definitely recommend you.”

ICO Virtual Dedicated Servers are the serious alternative to ‘premier’ shared hosting plans. Read more...

Imagine if your server room no longer existed. Imagine not having to reboot your servers and have your staff log-off, shut down and stop working until the server was back up and running again. Imagine the power that you would save by reducing the need to run the air conditioning quite so much. Read more...

Red Hat Linux Hosting

With our team of Red Hat Certified Engineers and Red Hat Certified Technicians, ICO provides 24x7 expert support for your ICO virtual dedicated server. Read more...
Home › Hosting Solutions › Management Packages

Management Packages

ICO offers two levels of server management with both the Dedicated and Virtual Dedicated Servers. Level I Management is included free of charge with every ICO server (Dedicated or Virtual Dedicated Server).

 
Level II Management is characterised by even higher levels of service and additional benefits which are not included with Level I. The Level II Management Package is $160 a month plus GST for dedicated servers and $103.50 a month plus GST for virtual servers. All setup fees for Dedicated Servers are waived.
 

Level I and Level II Management Packages

 
  Level I Level II*
Basics
SLA
Customer Care Services
Managed Services
Monitoring & Issue Response
Reporting
Server & Device Administration
Managed Security
Proactive Server Monitoring  
SMS Alerts  
DNS Management  
Backup Mail Server  
Patch Management  
Backup Routines for Application & Database  
Anti-Virus  
24x7 Priority Support  
Optional Management Additions

  • Security
  • Intrusion Detection
  • Log Analysis
  • Monitoring
  • Host Based Intrusion Detection
  • Vulnerability Scanning
  • Onsite & Offsite Backup
    
 
Full Management for all Firewalls.
 
You must have at least one dedicated firewall to take the Level II Management Package. In this package we will install and manage redundant-wired multiple or DMZ firewalls. We upgrade and maintain your firewalls, including VPN setup. We use only the award-winning, government certified Juniper Networks range of high security dedicated hardware firewalls.

Item Descriptions

 
Basics
  • No-charge live engineer support for software, application, database and more
  • No-charge unlimited business hours phone access to degree-qualified, Microsoft certified support personnel (No annoying "trouble ticket systems")
  • No-charge unlimited businss hours phone access to Red Hat Certified Engineers and Red Hat Certified Technicians (No annoying "trouble ticket systems")
  • No-charge live emergency hardware and software support 24/7/365 from ICO engineers
  • Managed Dual Tier 1 redundant network (99.999% Proven Uptime SLA).
  • World-class AS/NZS 7799 certified data centre with N+1 redundant power and HVAC systems
SLA
  • 99.999% proven uptime network guarantee
  • 4 hour hardware replacement 24x7
  • Guaranteed rebuild support if required
  • No-charge unlimited engineer-supported hard reboots
Customer Care Services
  • Dedicated Account Manager
  • Business development advice
  • Scalability planning
  • Degree-qualified, Microsoft-Certified support team focused on Windows applications
  • Linux: Red Hat Certified Engineers and Red Hat Certified Technicians support team, focused on Red Hat Linux
  • Unique custom software and hardware installations
Managed Services
  • Managed DNS for 3 domains
  • 20 email accounts for one Domain
  • Webmail
Monitoring & Issue Response
  • Standard Monitoring (ports and services)
  • 24x7 Email and SMS Alerts (up to three phone numbers)
  • Immediate Engineer response to Monitoring Down Events (business hours)
  • No-charge 24x7 live emergency support (Hardware and Software)
Reporting
  • Web Access to Switch for real time bandwidth utilisation
Server & Device Administration
  • Customised Specifications (No pre-packaged hardware or software)
  • SPLA monthly Microsoft software licensing
  • Monthly Red Hat Linux software licensing
Managed Security
  • Managed Network-based Intrusion Detection
  • Basic management of a single Firewall Device
  • Fully Managed VPN access
Proactive Server Monitoring This includes CPU, hard drive, memory, HTTP and FTP availability, Ping, TCP, DNS and more. Our Network Operations Centre is manned 24x7. Its job is to proactively monitor the network, but it is also a second line of defence for your server.
SMS Alerts We will alert you of any problem (not just HTTP or ping failures) by email and by SMS. You may have up to ten mobile phone numbers and email addresses attached to your alert profile.
DNS Management We ensure that your vital DNS and MX records are maintained by our experts. We change these records accurately for you to avoid the problems that errors can cause. We provide DNS and backup DNS services for 30 domains.
Backup Mail Server If you are running your own mail server, we provide a backup server. If your main mail software should fail, mail will go to the secondary server and not be bounced or lost.
Patch Management Patches are applied to the operating system, IIS and MS SQL as and when they become available. We apply patches on a regular schedule (the time can be chosen by you) and monitor the system to ensure that patches are applied successfully.
Onsite & Offsite Backup We provide 10GB of space on the NAS for your backups. The NAS is backed up weekly to Tape, which is sent offsite to secure storage facilities on the other side of Sydney. Additional backup space is automatically supplied and charged if required to complete a backup. Optionally, ICO offers a Guaranteed Backup Service at a small additional charge.
Backup Routines for Application & Database ICO will advise on backup routines for application and database. The responsibility for ongoing checks of these backups and their restorability is the client’s. ICO takes on this responsibility with our optional Guaranteed Backup Service.
Anti-Virus We recommend Anti-Virus protection and unless you ask us not to do so, we install, manage and update on-server anti-virus software.
24x7 Priority Support During working hours, we take your phone call immediately or call you right back, wherever you are in the world. Our support engineers are on call for emergencies at all times. There is a round-the-clock live operator on duty.
Optional Management Additions These are some typical options that can be added to any management package. Because everything is completely customisable, there are no fixed prices, but typically, might include:
Security By constantly monitoring logs on servers and other devices, we provide detailed reporting on all security incidents, threats, patches and vulnerabilities.
Intrusion Detection We upgrade firewalls to provide an expanded set of security signatures and behaviours.
Log analysis We can provide analysis of server and firewall logs for security incidents and vulnerabilities.
Monitoring We can provide real-time monitoring of firewall and server activity that alerts ICO personnel if potential security breaches are discovered.
Host Based Intrusion Detection We provide a range of services to detect and deal with security breaches and intrusions.
Vulnerability Scanning
We provide a range of services to examine vulnerabilities in applications and complete systems.
Ground Floor East, 67 Epping Road, North Ryde, NSW, 2113 Australia