If you don't have the support staff or time to fully manage your own server, ICO can do it for you for a small additional fee. The benefit to you is that you know that these important tasks are being done, and that you have an SLA from ICO, so you know what to expect.

 

Typically, we take care of patches, provide onsite and offsite backup options, install an anti-virus system, provide statistics and monitor the computer's internal and external health. We also manage complex firewalls for you.

 

This managed service provides the essential elements for basic disaster prevention and recovery. ICO can also provide many specialised services including database disaster recovery plans, high security monitoring and intrusion detection.

 

The ICO Managed Service Centre (MSC) is a purpose built Help Desk, Monitoring and Management facility designed to support the increasing demand for managed services from Australian Corporate, Government and multinational Companies.

 

The MSC offers a full suite of Managed Service features, including event and fault monitoring, problem tracking and resolution, performance tracking to determine utilisation and capacity trends, and configuration management for accurate change control. These features optimise network and system availability, reduce fixed costs and operational risk, and automate the fundamental task of network operations. Additional features include continuous monitoring to detect problematic events, support for additional services such as business applications as well as proactive fault/performance recommendations and reporting.

 

The managed service solution suites supported by the MSC are:

 

The MSC is an integral part of ICO business infrastructure model for the 21^st century. The MSC includes all the facilities service options, management and intelligence that would otherwise be cost prohibitive for individual corporate, multinational and government organisations.