We take your hosting seriously. That's why our guarantees below are in writing, in plain English and easy to find. Just like every statement we make on our website. We believe in total transparency.

 

Please take a moment to read these guarantees. They are a simple summary of how we operate our business and our obligations to you.

 

 

Whatever it takes, we do it. Our support engineers are experienced Microsoft certified developers and Red Hat Certified Engineers and Technicians with intelligent, informed solutions for any issue or problem. We will stay with a problem and escalate it until it is resolved, no matter whether it is application, operating system or firmware.

 

 

Daytime query or night-time emergency, we'll have a trained support person on the phone with you fast. ICO's main Data Centre is technically manned and secured 24 x 7. Our daytime support is instantaneous, or we'll phone you right back (no matter where you are in the world).

 

 

ICO's servers, our networks, our responses to queries, our solutions to problems, our actions and reactions; we promise that everything we do for you is fast and effective. For example, in an out-of-hours emergency, we'll have a trained support engineer on the phone with you in minutes.

 

 

No excuses. Your money back if we ever fail. Our 99.999% uptime guarantee covers all three major areas; network, power and air conditioning. It means a maximum of 26 seconds downtime in a month.

 

 

If your data is sensitive or there are privacy issues, ICO can give you a total security solution that meets AS/NZS 7799. Our security team is led by a CISSP qualified (ISO/IEC 17024) specialist. Our security systems and 24x7 guards ensure that we meet any due diligence requirements.

 

 

We use only the best rack servers from INTEL and SUN. We complement these servers with RAID 1 mirrored Enterprise Grade hard drives, the best RAM we can buy and then bench test them for days. Our hardware guarantees are the best in the business.

 

 

Because a data centre plays such a crucial role in online reliability and your success, we believe that it is vital that you see the facility for yourself. $80 Million was spent on our main Data Centre to provide total redundancy and security at every point. That translates to reliability and uptime. There are only a handful of data centres in the world like it. We welcome your inspection.

 

 

ICO provides only premium grade bandwidth. We do not restrict server performance, bandwidth or oversubscribe data in any way. There are no hidden conditions, ratios or excessive bandwidth penalties. There are no deceptive "free data" offers. We simply provide premium bandwidth, guaranteed to meet any load, in a cost-effective user-pays model.

 

 

If we say your applications will run, they'll run. We are the only hosting provider in the region that has a deep understanding of .NET, right down to code level. We offer unlimited specialised Windows application and Red Hat Linux support and are a valuable addition to your development team.

 

 

If you are a developer and have a real need for proof of concept, we can provide you with a fully functional .NET site, virtual dedicated server or dedicated server, depending on your needs. If you are a Red Hat Linux developer we can provide you with a fully functional virtual dedicated server for testing. You'll get full support during testing and we'll help you to get your application running smoothly. It's a completely free service with no strings attached. We know of no better way to demonstrate our expertise to you than to let you experience it.

 

 

We believe that it is our responsibility to help you recover from real or potential major or minor disasters. Our job starts when you have a problem (day or night). It ends when you are "live" and your application is working again. Your problem is our problem.

 

Start as small as you need to be. Grow as big as you want to be. We'll help you get there. ICO guarantees never to "lock you in", so you'll never be limited by inadequate or outdated technology. If you need an upgrade, we do it.

 

Our support engineers are .NET specialists, degree qualified and Microsoft certified. We are a Microsoft .NET hosting partner. We also have a team focused on Red Hat Linux which is comprised of Red Hat Certified Engineers and Red Hat Certified Technicians.

 

 

We have a wealth of experience and are a valuable business partner. We'll work with you from the beginning of a project and see you through to the end. Where appropriate, we can support your marketing and sales efforts.

 

 

ICO values its reputation. We have been growing steadily since 1997 and are a division of the publicly listed itX Group Limited. We are totally focused on serious dedicated server hosting in our world-class data centre.